REFUND POLICY
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards, original art, party deposits or classes. Please contact management if you need to reschedule a class or party at crackmeupnola@shardshop.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at crackmeupnola@shardshop.com or call 504-571-5342
Should you have any questions you can contact us at crackmeupnola@shardshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are non-refundable.